Need a little extra support? FSU “Distance Campus” can help

­­This message to all faculty, staff, and students has been approved by Dr. Sally McRorie, Provost and Executive Vice President for Academic Affairs­.

Though we may be socially distanced, the FSU “Distance Campus” can help you find what you need to get through the academic challenges of remote learning. You have much support, and many of our online services to distance students are now expanded to reach our entire campus – like group and individual tutoring, learning accommodations, FSU Libraries, the ITS Service Desk, Canvas support, and more.

Getting Started with Online Learning.

Moving to all online classes during the COVID-19 crisis may seem overwhelming at first, but the entire FSU community is here to support you. Visit the Student Guide to Learning Online for the tools and tips you need to stay connected to your instructors and classmates and maximize learning at a distance.

Virtual FSU.

Student Affairs features resources on the Virtual FSU site. You’ll find information on student engagement, health and wellness, career readiness, online medical and counseling appointments, ongoing programs and services, and opportunities to connect during this season.


The Academic Center for ExcellenceFSU LibrariesReading Writing Center, and the Johnston Digital Studio offer online appointments to provide academic support services to students.

Learning Accommodations.

If you’re registered with the Office of Accessibility Services (OAS), formerly the Student Disability Resource Center, and have questions about any of your accommodations, we encourage you to work with your instructors to make sure they’re aware of your accommodations and to contact OAS for further assistance.

Distance Library Services.

Students can access a variety of resources and services using the library website. Visit the FSU Libraries Off Campus Access page for information on accessing databases, articles, journals, eBooks, and other services. The FSU Libraries regularly post updates in response to COVID-19, and we encourage you to visit their COVID-19 Updates and Resources page.

Computers, Internet & Software.

Students experiencing financial hardship related to acquiring the appropriate technology should contact Case Management Services at For free and discounted WiFi, check out the ITS Free and Discounted WiFi Options page. For free software, including temporary access to Adobe Creative Cloud and IBM’s SPSS, see the Student Guide to Learning Online page or contact the ITS Service Desk. And don’t forget to beware of scammers! Review cybersecurity dos and don’ts on the ITS website.

ITS Technical Support.

Need help with university technologies? Call 850-644-HELP or start an online chat Monday to Friday, 8 am – 6pm. You can also submit a service request to the ITS Service Desk.

Canvas Support.

If you need help with Canvas or any of its integrated technologies, call ODL Technical Support at 850-644-8004 Monday to Friday, 8 am – 5 pm, schedule a consultation, or create a new support ticket.

Mental Health & Stress Management.

The University Counseling Center is available with mental health resources, a mental health screening tool, and a 24-hour crisis hotline. The Student Resilience Project is an online, research-informed toolkit that can help you manage stress in healthy ways during this time.

Do you have an unresolved concern related to your coursework?

FSU has a process in place for addressing your concerns. Referred to as the General Academic Appeals process, it works like this: First, work with your instructor to see if there are solutions or alternatives available that address your concerns. Most student concerns are resolved at this level. If your instructor is unable to help, the department chair or director and then dean’s office are the next points of contact. You can learn more about the process on the Faculty Development & Advancement website.

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COVID-19: Coronavirus Updates | FAQ | Student Resources | Student Guide to Learning Online