In some parts of the Florida Panhandle, coastal communities say they’re seeing 80 percent cancellation rates for vacation rentals because of oil and tar balls washing up the beaches from the Deepwater Horizon explosion. Discussing the summer resort season that wasn’t is Mark Bonn, the Robert H. Dedman Professor of Service... More

"Once you have oil spewing out of the bottom of the floor of the ocean, anything can occur," said Mark Bonn, the Robert H. Dedman Professor in Services Management in FSU's Dedman School of Hospitality, during a June 3 radio interview... More